If you happen to send any crypto to your Coins.ph wallet address via an unsupported smart contract, you may reach out to our team with the details of your transaction - including the transaction hash or a URL link of the transaction, and we will conduct an internal investigation to verify if the asset you have sent is recoverable.
Kindly note that this is only an additional support that we offer and recovery attempts will be at our sole discretion. We cannot guarantee a successful recovery for cases like this.
Smart contract deposits by default are not typically supported by exchanges like ours. Kindly contact us so we can provide further assistance and clarification on your transfer concern.
Please refer to this article on smart contract transfer to ensure the safety of your funds.