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  1. Coins.ph Help Center
  2. Cryptocurrencies / Virtual Assets
  3. Cryptocurrency Basics

Cryptocurrency Basics

Learn about the essentials when using cryptocurrencies: the steps to transact, the fees and risks involved, keeping your assets safe, and more.

 

  • I have a concern with my Virtual Assets. How can I resolve this?
  • What are the risks involved in using cryptocurrencies?
  • What are cryptocurrencies?
  • What cryptocurrencies are available on Coins.ph?
  • What are the supported networks per token in Coins.ph?
  • What is a cryptocurrency wallet address?
  • How do I activate my crypto wallets?
  • Why haven't I received my incoming crypto transfer/deposit?
  • How do I convert my cryptocurrency to cash and vice-versa?
  • Why did my equivalent Peso amount decrease after conversion?
  • How can I receive cryptocurrency from another wallet?
  • I have not received my blockchain transfer. When will this reflect in my wallet?
  • Why are my cash in limits affected after converting my Cryptocurrency to Peso?
  • How do I send cryptocurrency to another wallet?
  • How much are the fees to transfer funds to external cryptocurrency wallets?
  • Why do I need to provide sender information to receive my funds?
  • Why do I need to put the recipient name for external transfers?
  • Why was my external transfer rejected?
  • Help! I sent crypto to the wrong wallet address.
  • What is the price basis of my cryptocurrency?
  • Why has the Peso equivalent in my BTC wallet changed since the last time I checked it?
  • What is a transaction hash?
  • What can I do to protect my cryptocurrencies?
  • Can I have access to my private keys?
  • How do I enable crypto price alerts?
  • How can I add the Coins widget to my phone?
  • What are the features of my Coins.ph wallet for cryptocurrencies?
  • How do I find my transaction hash?

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Our hotline (02)882-26467 (882-COINS) is also available from 9am - 6pm, Mondays to Fridays.