Why haven't I received my direct deposit?

If your direct deposit/cash in has not yet been reflected in your Coins wallet, understanding the common reasons can help alleviate concerns. This guide will explain the processing times for direct deposits, potential reasons for delays, and what you can do if your funds haven't arrived.

Common Reasons for Delays

If your direct deposit has not appeared in your Coins wallet, consider these potential issues:

• Transaction Still Processing:

Your deposit may still be processing. Typically, it should reflect within a few hours if initiated correctly during business hours.

• Invalid Documentation

 If there is an issue with the proof of payment (like incorrect screenshots or attachment), the deposit can be rejected.

• Mismatched Information

Ensure that the amount and name on the proof of payment match what was submitted in the cash-in order.

• No Cash-In Order Created 

If you haven't created a cash-in order prior to initiating the deposit, it won't be processed.

Processing Times for Direct Deposits

• Direct cash ins are only available from 9:00 AM to 6:00 PM on weekdays (excluding holidays). 
• Processing will take 2-3 hours within business hours (within 9:00 AM to 6:00 PM). Any transfers made past 6:00 PM will be processed on the next banking day.

What to Do If Your Deposit Is Delayed

1. Check Transaction Status 

Use your Coins app to verify if there are any notifications regarding your direct deposit status.

2. Create a New Cash-In Order

If your previous transaction was rejected, you will need to create a new cash-in order to attempt the deposit again.

3. Contact Support

If you continue experiencing issues, reach out to Coins Support for assistance.

Important Considerations

1. Verify Transaction Timing

   • Confirm you initiated the transfer during business hours
   • Check if the transaction was made before 6:00 PM

2. Review Documentation

   • Ensure your proof of payment is clear and accurate
   • Double-check that names and amounts match exactly

3. Check Notification Status

   • Monitor your Coins.ph account for any system notifications
   • Look for specific details about your deposit's status