Your MTCN will be put on hold if you attempt to claim it more than once, but do not finish the claiming process. If this situation occurs, you will see this error message:
If your MTCN is put on hold, just wait 10 minutes before trying again to claim. After this short period, you will be able to claim your MTCN.
However, if error still persists, feel free to reach out to us at firstname.lastname@example.org and we'll make sure to address your concern!