The Western Union cash in feature using MTCN is no longer available on Coins.ph
We'll make sure to announce any new updates on our Website and social channels!
Don't worry you may continue to cash in using InstaPay or PESONet for online transfers.
Here are articles to help:
How to Cash In
How to Cash In via InstaPay
How to Cash In via PESONet
Note: The Information below this line is no longer updated.
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Encountered an error stating that the MTCN and amount you entered does not match any records
When using the Coins.ph app, a pop up error message will appear on the app if there is a mismatch between the MTCN and the amount you entered.
When using our Coins.ph website, an error message in red text will appear above the ‘Next’ button.
If you encounter this error, please double check if the MTCN and the amount you entered are correct. It’s easy to make a typo! Make sure that the amount you enter is the Payout Amount (amount less fees) found on your receipt and not the Total Amount.
If you have double checked the accuracy and still receive the same error, please contact us for assistance.