Encountered an error stating that the MTCN and amount you entered does not match any records?
When using the Coins.ph app, a pop up error message will appear on the app if there is a mismatch between the MTCN and the amount you entered.
When using our Coins.ph website, an error message in red text will appear above the ‘Next’ button.
If you encounter this error, please double check if the MTCN and the amount you entered are correct. It’s easy to make a typo! Make sure that the amount you enter is the Payout Amount (amount less fees) found on your receipt and not the Total Amount.
If you have double checked the accuracy and still receive the same error, please contact firstname.lastname@example.org for assistance.