Your cash out transaction may have been refunded due to several reasons including the following, but not limited to:
- Incorrect account details
- Transfer will exceed allowable receiving account limits
- Account is unable to receive transfers or is no longer active
If the details of your transaction are correct and you are unsure about the reason, we suggest to coordinate with your receiving bank or platform to check if there are any issues with the receiving account.
If ever you would still need assistance, don’t hesitate to message us through the Coins.ph app.