Once a bill transaction has been processed, unfortunately, we are unable to cancel it or change the details due to its irreversible nature.
Please note that any amount paid in excess to your bill will be posted on your next billing statement.
We understand and acknowledge that it is possible to make mistakes with this types of transactions. For future transactions, it would be best to double check all transaction details to avoid further delays or issues.
If you have urgent concerns with regards to your bills payment, kindly send us a message through the Coins app or Coins Support Form with your transaction details.