Once a bill transaction has been processed, unfortunately, we are unable to cancel it or change the details due to its irreversible nature.
We would advise reaching out to your biller with the confirmation details indicated in your bills payment email confirmation (check our guide here) to check on your transaction further.
We understand and acknowledge that it is possible to make mistakes with this types of transactions. For future transactions, it would be best to double check all transaction details to avoid further delays or issues.
If you have urgent concerns with regards to your bills payment, kindly send us a message through the Coins app or Coins Support Form with your transaction details.