Unfortunately, once an external wallet transfer is initiated from your account, we cannot retrieve or reverse the outbound transfer as the funds were already sent to the blockchain for confirmation, which we have no control over.
We understand and acknowledge that it is possible to make mistakes with these types of transactions. For future transactions, it would be best to double check all transaction details to avoid further delays or issues. Furthermore, we recommend scanning the recipient's QR code or copy-pasting the recipient wallet address instead of typing it manually to avoid typographical errors.
Note: If you feel that the transaction is fraudulent or a scam, please refer to this guide on how to report the fraudulent activity.
If you have other concerns with your transactions, feel free to send us a message through the Coins.ph app or submit a request here so that we may assist you further. You can expect a response from our team within 24 hours.