Start sending and receiving crypto directly to and from your Coins account. Here’s a quick step-by-guide:
How to Deposit
Follow these steps to deposit crypto through the Coins website:
1. Access Your Portfolio: Click on the Portfolio option on the left panel of the Coins website.
2. Select Balances: Navigate to the Balances tab and choose the cryptocurrency you wish to receive.
3. Initiate Deposit: Tap on Deposit.
4. Choose Network: If applicable, select the appropriate network for your deposit. Selecting the correct network is crucial to avoid losses.
5. Complete Deposit: A pop-up will display your deposit information.
You can either do the following to finalize your deposit:
- scan the QR code, or
- copy your receiving wallet address
How to Withdraw:
To withdraw crypto from your Coins account, follow these steps:
1. Open Portfolio: Click on Portfolio in the left portion of the screen.
2. Select Cryptocurrency: Click the three dots beside the cryptocurrency you want to send.
- To send to an external wallet, select Send.
- To send to another Coins.ph account, select Send to a Coins Account.
3. Input Details:
- For external wallets: choose the network, input the amount, and enter the wallet address.
- For sending to another Coins account: input the recipient's registered email or mobile number and the amount.
4. Finalize Withdrawal: Fill in any additional required details and confirm your withdrawal.
Account Requirements
To perform deposits and withdrawals in Coins.ph, your account must be at least Identity Verified, which includes ID and selfie verification. You can upgrade your account in the Identity Verification section of the Coins website.
Supported Tokens for Deposits and Withdrawals
Coins.ph supports a wide range of cryptocurrencies for direct deposits and withdrawals. Follow our Help Center article here for the complete list of supported tokens and networks for your crypto transactions.
Common Issues with Crypto Deposits
If your crypto deposit is not credited, it may be due to compliance with regulations such as the Travel Rule. For transfers above ₱50,000, ensure that you provide complete sender information including:
- Sender Name
- Sender Wallet Address
- Originating Platform/Exchange
- Sender's Address
Transfers below ₱50,000 would now require the following information: Sender Name & Sender's Wallet Address.
Using Wallet Address Whitelist Feature
The Wallet Address Whitelist feature allows you to save frequently used wallet addresses for easier transactions.
You just have to provide the wallet information once to add to the whitelist and your future transactions to the said wallet will automatically be processed. This way, when you deposit or withdraw to the whitelisted wallet, you will not have to provide the requested information every single time.
1. Log in to your Coins account. Hover on the user icon and click Account Settings.
2. Locate Address Whitelist.
3. Click on Manage, then select whether you're adding a withdrawal or deposit address. Click the "New Withdraw/Deposit Address" button.
4. Input the wallet address details and complete verification.
5. Your whitelisted wallet address should now be visible under the token selected when you Withdraw or Deposit crypto with the whitelisted wallet address.
Frequently Asked Questions
How long do transfers take?
Transfers between Coins.ph accounts are processed immediately, while transfers to external wallets depend on blockchain confirmations.
What are the transfer fees?
Transfers between Coins.ph accounts are free. External transfer fees vary by network and congestion levels.
Can I cancel a transaction?
No, transactions in general are irreversible once confirmed. Always verify details before sending.
Why is my transaction pending?
Usually due to network congestion or insufficient fees. Kindly wait to meet the required network confirmation.