Blockchain lags cause delays in transfers getting confirmed. As a result, it takes some time for deposits/withdrawals to reflect on your Coins.ph transaction history. You may check the number of blockchain confirmations through the transaction hash/TXID.
Why Are There Delays?
Blockchain technology relies on a decentralized network to confirm transactions. Sometimes, these confirmations can take longer than expected due to:
- Network Congestion: High transaction volumes can slow down processing times.
- Required Confirmations: Each blockchain has a specific number of confirmations needed before a transaction is considered successful.
How to Check Your Transaction Status
To determine the status of your transfer, follow these steps:
-
Locate Your Transaction Hash (TXID):
- Copy the transaction hash or TXID.
-
Use a Blockchain Explorer:
- Visit a blockchain explorer relevant to the currency you are using (e.g., Etherscan for Ethereum).
- Paste your transaction hash in the search bar and hit enter.
- Review the transaction details, including confirmation counts.
Required Confirmations by Network
To view the status of your Coins deposit/withdrawal, you may copy your transaction hash/TXID, visit a blockchain explorer and paste the transaction hash on their search bar. Here are some samples of blockchain explorers:
| Network | Blockchain Explorers | Required Confirmations |
| Bitcoin | 3 | |
| Ethereum | 12 | |
| Ripple | 1 | |
| TRON | 19 | |
| BNB Smart Chain | 15 | |
| Polygon | 800 | |
| Arbitrum One | 12 | |
| Ronin | 20 | |
| Bitcoin Cash | 1 | |
| Litecoin |
10 |
In addition, as shown in the table above, each blockchain network has a required confirmation count for deposits to reflect in your account as successful. For example, a BTC deposit would require 3 confirmations.
Here’s how you can find your transaction hash/TXID from your Coins.ph account:
How to get your Transaction Hash
On the Coins app
1. Click on the chart icon on your app to access your Portfolio page. Select the currency of the transaction you want to see in your wallet history.
2. Click on the external transfer you want to check on.
3. Your transaction hash is the string of numbers and letters labeled Reference No. Click and hold on this to copy your transaction hash.
Frequently Asked Questions
What happens if I send crypto to the wrong address?
Unfortunately, transactions sent to incorrect addresses are usually irreversible and result in permanent loss of funds. Kindly check our policies here on wrong address deposits.