Crypto Deposits and Withdrawals through the Coins Website

Start sending and receiving crypto directly to and from your Coins account. Here’s a quick step-by-guide:

How to Deposit:

1. Click on the Portfolio option on the left side of the Coins website. Proceed to the Balances tab, and choose the crypto you wish to receive.

2. Tap Deposit ***. 

3. If applicable, select the network for your deposit. Kindly make sure to choose the correct network to avoid any losses.

4.A pop-up will show the deposit information. Just scan the QR or copy your receiving wallet address to complete your deposit!

How to Withdraw:

1. Click on Portfolio in the left portion of the screen.

2. Click the three dots beside the cryptocurrency you would like to send. If you would like to send to an external wallet, select [Send ***]. If you would like to send to another Coins.ph account select [Send to a Coins Account]. 

• Send crypto to an external wallet

Select the network you would like to use and input the amount and wallet address.

Important: Make sure that the network you use to send the crypto is the same network as the receiver’s wallet address. 

• Send crypto to a Coins.ph account

Input the registered email address or mobile number of the recipient and the amount you would like to send. 

3. Fill in the network, receiving wallet address and amount to complete the withdrawal. 

What are the requirements to be able to do crypto deposits and withdrawals in Coins?

Your account must be at least Identity Verified (ID & Selfie) to be able to enjoy these services. You may head on to the Identity Verification section of the Coins website to upgrade your account.

What tokens are supported for Coins direct deposits and withdrawal service?

Why is my Coins crypto deposit not credited?

As a BSP registered and regulated Virtual Asset Service Provider, we are required to comply with the Travel Rule. If you have not provided the complete sender/originator information, your Coins deposit will be put on hold until the details are provided.

For your reference, any transfer (sending or receiving) above Php 50,000, the following information will be required:

• Sender Name
• Sender ID Type and ID Number
• Originating Platform/Exchange
• Purpose of the transfer

How do I use Wallet Address Whitelist feature?

You can consider the Wallet Address Whitelist as your saved wallet addresses. If you plan to send or receive crypto regularly to or from an external non-Coins.ph crypto wallet, you just have to provide the wallet information once to add to the whitelist and your future transactions to the said wallet will automatically be processed. This way, when you deposit or withdraw to the whitelisted wallet with amounts exceeding Php 50,000, you will not have to provide the requested information every single time. 
1. Log in to your Coins account. Hover on the user icon and click Account Settings.

2. Locate Address Whitelist, and click the Manage button.

3. Select Withdraw to add wallet addresses you will receive crypto from or Deposit for wallet addresses you will send crypto to. Then click the "New Withdraw/Deposit Address" button.
4. Fill in the complete and correct details pertaining to the wallet address you want to save or whitelist. Click Next and input the Verification code.

5. Your whitelisted wallet address should now be visible under the token selected when you Withdraw or Deposit crypto with the whitelisted wallet address. 

Contact us through the Coins app or Coins Support Form should you need any further assistance.

For real-time updates on this outlet, please check our Status Page.