Beginning mid-April 2023, customers would receive updates on the all-new Coins App and website by batches. We’ve made a list of the upcoming relevant changes for you below:
Your crypto deposit addresses have changed
- New Wallet Addresses: All users will receive new crypto deposit wallet addresses. Make sure to use these for future deposits. Kindly delete any previously saved wallet addresses to avoid delays.
- Old Addresses Discontinued: Support for old crypto wallet addresses ended on October 31, 2023. We unfortunately will no longer be able to recover any funds sent to these old wallet addresses.
Your old transaction history is available for download
- Downloadable History: While your transaction history has been cleared, you can download a copy of your previous transactions. Navigate to Portfolio > Balance > Download Legacy on the Coins website to access this feature.
Your 2-factor-authentication settings have changed
- Reset Settings: Your 2FA settings have been reset for security reasons. You must re-enable 2FA for your Coins account platforms to maintain account security.
Coins.ph and Coins Pro balances are now combined
- Coins.ph and Coins Pro Integration: Users no longer need to transfer funds between Coins.ph and Coins Pro. Any remaining balances in Coins Pro will now reflect in your total Coins.ph balance.
There are some updates on the Coins Products & Services
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Temporary Service Disruptions: Certain services are temporarily unavailable:
- Cash-ins via Western Union and eTap.
- Cash-outs via Palawan Express Pera Padala and LBC.
- Purchase of international prepaid load and game credits has been discontinued.
- Convert and Trade Crypto to Peso (Crypto to Crypto pairs not available). Crypto to Peso conversion pairs will be available on Coins app and website, while crypto to crypto pairs will not be supported until further notice.
We will continually increase our offerings in the future.
- Other services updates: The following Coins.ph products and services are temporarily discontinued, but we are working on bringing them back in the future.
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- Meralco bills payment
- Top-up of your Autosweep RFID account
- Purchase of International Load
- Ang Pao
- Sending payment requests
- Redeem crypto vouchers
- Remittances services
- Entertainment services
- Travel services
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For the latest update on these services, you may check our Status Page.