We only charge payout fees to cover handling/shipping costs when sending payouts through third-party services.
These are the outlets that charge service fees:
Free - via PESONet
PHP 10.00 - via InstaPay
PHP 20.00 - via standard option
|LBC Instant Peso Padala||
Minimum of PHP 60.00 (rates are calculated based on the cash out amount)
|LBC Pesopak (door-to-door delivery)||
Minimum of PHP 35.00 (rates are calculated based on the cash out amount)
|M Lhuillier Kwarta Padala||
1% of the cash out amount
|Palawan Express Pera Padala||
Minimum of PHP 3.00 (rates are calculated based on the cash out amount)
To cash out successfully, the Amount Due (cash out amount plus fees) must not exceed your current balance. These fees are always explicitly stated in the Order Summary box (found on the righthand side of the cash out order summary screen):
If the price computation for your order is not clear to you, please don't hesitate to send us a message through the app or complete our request form here.
For real-time updates on the outlets, please check our Status Page.