Two-factor authentication adds an extra layer of security to your Coins.ph account, protecting your digital assets from unauthorized access. However, technical hiccups can sometimes prevent smooth 2FA setup.
If you’re getting a “Verification not valid” error, it might mean that your authenticator app is not properly synchronized with your device's time/network time.
Steps to Resolve "Verification Not Valid" Error
For Android Devices
1. Open Settings: Go to your phone's Settings.
2. Adjust Date and Time:
- Tap on Date and Time (usually found under System).
- Ensure that both Automatic Date and Time and Automatic Time Zone options are turned ON.
For iOS Devices
1. Open Settings: Go to your phone's Settings.
2. Adjust Date and Time:
- Tap on General, then select Date & Time.
- Ensure that the Set Automatically option is enabled.
Synchronize via Authenticator App:
- Open the Google Authenticator app.
- Tap the three lines in the upper left corner to access Settings.
- Select Time correction for codes.
- Tap on Sync now.
Additional Troubleshooting Steps
If you continue to receive the error after adjusting your settings, try these additional steps:
-
Delete and Re-create Entry
- Delete the existing Google Authenticator entry for Coins.ph.
- Create a new entry by re-scanning the QR code or entering the manual key provided during setup.
-
Contact Support
- If you're still unable to enable 2FA, reach out for assistance to Coins Support.
Pro Tips for 2FA Success
- Keep Device Time Accurate: Automatic settings are recommended
- Use Reliable Network Connection: Cellular or stable Wi-Fi
- Update Authenticator App: Ensure you're using latest version
- Check Device Compatibility: Verify app works with your phone model