If your answer is “Yes” to any of those questions below, you’ll need to contact us in order to disable the 2-Factor Authentication (2FA or TFA) on your Coins.ph account.
- Did you lose your phone?
- Did you reset your phone and Authy/Google Authenticator was deleted?
- Did you accidentally delete your Coins.ph profile on your Authy/Google Authenticator?
Contact Coins.ph Support
Please get in touch with us by leaving us a message so we can reset your 2-Factor Authentication.
Important Reminder:
For the safety and security of your Coins.ph account, we will need to undergo additional verification steps. Depending on your current verification level, Coins Support will ask certain requirements first before resetting your 2FA access.
Rest assured, our team will help you regain access to your funds and your Coins.ph account.
Frequently Asked Questions
What should I do if I lost my phone?
If you've lost your phone, contact Coins.ph support immediately to disable 2FA and regain access to your account.
What if I accidentally deleted my authenticator app?
If you've deleted your authenticator app, follow the recovery process outlined above by contacting Coins.ph support.