Why did my payout amount change?

If the payout amount in your cash out order changed, don’t panic. This happens for a couple of reasons:

1. Your bank cash out order was for a deposit to a provincial account. Banks have different fees for deposits to provincial accounts.

2. Your bitcoin transfer for the cash out order was not confirmed within 1 hour. The bitcoin sell rate is locked for only 1 hour. If the transfer is not confirmed within 1 hour, the amount of your cash out will change based on the current bitcoin sell rate. 

If anything is unclear, our team at is happy to clarify it with you. 

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