If the payout amount in your cash out order changed, don’t panic. This happens for a couple of reasons:
- Your bank cash out order was for a deposit to a provincial account. Banks have different fees for deposits to provincial accounts.
- Your bitcoin transfer for the cash out order was not confirmed within 1 hour. The bitcoin sell rate is locked for only 1 hour. If the transfer is not confirmed within 1 hour, the amount of your cash out will change based on the current bitcoin sell rate.
Note: For remittance cash outs, the amount you may claim is the paid amount (minus fees).
If anything is unclear, you may reach out to our team at help@coins.ph. They will be happy to clarify it with you.