If the payout amount in your cash out order changed, don’t panic. This happens for a couple of reasons:
1. Your bank cash out order was for a deposit to a provincial account and banks have different fees for deposits to provincial accounts.
2. Your bitcoin transfer for the cash out order was not confirmed within 1 hour. The bitcoin sell rate is locked for only 1 hour. If the transfer is not confirmed within 1 hour, the amount of your cash out will change based on the current bitcoin sell rate.
If anything is unclear, our team at [email protected] is happy to clarify it with you.