The recovery of cross-chain deposits is a highly risky and time consuming process, and not all deposits can be successfully recovered. The type of token mistakenly sent and the type of receiving address can influence the difficulty, time and security risk involved. The time taken for recovery will be at our full discretion and any transfer fees would be charged to the recovered value.
Because of the high risk involved in recovery operations, Coins.ph will only attempt to recover cross-chain deposits that exceed a minimum value of equivalent to PHP 5000 at the time of deposit and will charge a fee of PHP 1500 upon successful recovery (to cover blockchain fees). We do not guarantee successful recovery and can only attempt to perform cross-chain recoveries for the following cross-chain scenario:
- Certain ERC20 tokens sent to ETH addresses
ETH sent via internal networks of sending platforms are not supported by our platform. Funds sent via this option are unrecoverable on our end.
Kindly fill out our request form or send us a message through the app for further assistance regarding this matter. You can expect a response from our team within 24 hours.