Recoveries for cross-chain deposits and unsupported tokens are highly risky and time-consuming, and not all deposits can be successfully recovered. The type of token mistakenly sent and the type of receiving address can influence the difficulty, time and security risk involved. The time taken for recovery will be at our full discretion and any transfer fees would be charged to the recovered value.
Because of the high risk involved in recovery operations, Coins.ph will only attempt to recover unsupported token deposits that exceed a minimum value of equivalent to PHP 5000 at the time of deposit and will charge a recovery fee based on prevailing gas prices (to cover blockchain fees). We do not guarantee successful recovery and can only attempt to perform cross-chain recoveries for the following cross-chain scenario:
- Certain ERC20 tokens sent to ETH addresses
Note: Tokens sent via unsupported networks (e.g. BNB Chain, Polygon Network, etc.) cannot be recovered on our end.
Kindly send us a message through the app for further assistance regarding this matter. You can expect a response from our team within 24 hours.
