Recoveries for cross-chain deposits and unsupported tokens are highly risky and time-consuming, and not all deposits can be successfully recovered. The type of token mistakenly sent and the type of receiving address can influence the difficulty, time and security risk involved. The time taken for recovery will be at our full discretion and any transfer fees would be charged to the recovered value.
Because of the high risk involved in recovery operations, Coins.ph will only attempt to recover unsupported token deposits on a best-effort basis. We do not guarantee successful recovery.
Kindly send us a message for further assistance regarding this matter.