An unsupported token deposit occurs when a token sent to a Coins.ph wallet is not part of our list of supported cryptocurrencies and tokens (e.g. sending wETH to a Coins.ph Ronin address). In addition, the transfer must be through a network supported by Coins.ph (e.g. Ethereum, Ronin).
Recoveries for these transactions may be possible, but it is NOT always the case. Kindly note that this is only an additional support that we offer and recovery attempts will be at our sole discretion. We cannot guarantee a successful recovery for cases like this.
Blockchain transactions are irreversible and unsupported tokens or tokens sent via an unsupported network to your Coins.ph wallet are generally deemed unrecoverable.
For more information on our recovery policy for unsupported tokens, you may refer to our article here.