While many of our cash in options are instant, some options, such as bank and e-wallet transfers processed by PESONet take time to process.
If the cash in amount hasn’t reflected in your Coins wallet after the processing time has elapsed, please send us a copy of any of the following through the Coins app or via our contact form here so we can assist you:
- Deposit slip
- Official receipt
- Validated proof of payment
- Screenshot of online transaction
If your concern is about receiving cryptocurrency, you may read more about this here.
For real-time updates on the outlets, please check our Status Page.