An unsupported token deposit occurs when a token sent to a Coins.ph wallet is not part of our list of supported cryptocurrencies and tokens (e.g. sending wETH to a Coins.ph Ronin address). In addition, the transfer must be through a network supported by Coins.ph (e.g. Ethereum, Ronin).
Recoveries for these transactions may be possible, but it is NOT always the case. For more information on our recovery policy for unsupported tokens, you may refer to this article: I accidentally sent unsupported tokens to my Coins.ph wallet, can these be recovered?