Did you lose your phone? Did you reset your phone and Authy/Google Authenticator was deleted? Did you accidentally delete your Coins.ph profile on your Authy/Google Authenticator?
If your answer is “Yes” to any of those questions, you’ll need to contact us in order to disable the 2-Factor Authentication (commonly know as "2FA" or "TFA") on your Coins.ph account.
Please get in touch with us at firstname.lastname@example.org so we can reset your 2-Factor Authentication.
For the safety and security of your Coins.ph account, we will need to undergo additional verification steps. Depending on your current verification level, our Compliance Team will ask certain requirements first before resetting your 2FA access.
Rest assured, our team will help you regain access to your funds and your Coins.ph account!