Follow

I lost access to my two-factor authentication codes and now I can't log in to my account! Help!

Did you lose your phone? Did you reset your phone and Authy/Google Authenticator was deleted? Did you accidentally delete your Coins.ph profile on your Authy/Google Authenticator? If your answer is “Yes” to any of those questions, you’ll need to contact us in order to disable your Coins.ph account’s 2-Factor Authentication.

Please get in touch with us at help@coins.ph so we can reset your 2-Factor Authentication.

For the safety and security of your Coins.ph account, we’ll need to undergo additional verification steps. Depending on your current verification level, our Compliance Team will ask certain requirements first before resetting your 2FA access.

Powered by Zendesk