Why has my account been deactivated?
In order to ensure the safety of our customers and comply with local rules and regulations, Coins.ph may temporarily deactivate accounts of customers if we suspect that an unauthorized person is using their account. This if for the protection of the customer’s account, and our team will consequently check on possible fraudulent activity.
However, Coins.ph may also deactivate accounts of customers who we have reasonable suspicion of involvement in unlawful activity, or activity that is in violation of the Coins.ph User Agreement.
We have a zero tolerance policy towards scamming practices and any activities in contravention to our User Agreement. If we have reasonable suspicion that you have been using your Coins.ph account to intentionally defraud Coins.ph or its users, we will be deactivating your account and suspending your activity.
How do I cash out the remaining funds from my deactivated account?
The cash out steps and processing time will vary based on the reason your account was deactivated.
Unless otherwise instructed by the authorities or legal compliance, you will be requested to provide us with legal proof of identity, and a written request authorizing us to remit the remaining funds. Please note that we can only remit the funds to the account holder themselves.
What are the next steps?
If you have received an email or message in the Coins.ph app notifying you that your account has been deactivated, please follow the instructions in the email you received.
You may also contact firstname.lastname@example.org for further assistance.