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My account has been deactivated. What do I do?

Why has my account been deactivated?

In order to ensure the safety of our customers and comply with local rules and regulations, from time to time, Coins.ph may deactivate accounts of customers who we have reasonable suspicion of involvement in unlawful activity, or activity that is in violation of the Coins.ph User Agreement.

We have a zero tolerance policy towards scamming practices and any activities in contravention to our User Agreement. If we have reasonable suspicion that you have been using your Coins.ph to intentionally defraud Coins.ph or its users, we will be deactivating your account and suspending your activity.

How do I cash out the remaining funds from my deactivated account?

The cash out steps and processing time will vary based on the reason your account was deactivated.

Generally speaking, unless otherwise instructed by the authorities or legal compliance, you will be requested to provide us with legal proof of identity, and a written request authorizing us to remit the remaining funds. Please note that we can only remit the funds to the account holder themselves.  

What are the next steps? 

If you have received an email notifying you that your account was deactivated, please follow the instructions in the email you received.  

You may also contact help@coins.ph for further assistance.

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