If you find that your account has been deactivated, it's essential to understand the reasons behind it and the steps you can take to resolve the situation.
Why has my account been deactivated?
Coins.ph may temporarily deactivate accounts for several reasons, primarily aimed to ensure the safety of our customers and comply with local rules and regulations. Here are the main causes:
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Suspicious Activity:
If any unusual or suspicious activity is detected, Coins.ph may deactivate your account as a precautionary measure.
Our team will check the account to further verify this.
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Unlawful Activity:
Accounts suspected of being involved in unlawful activities or violating the Coins.ph User Agreement may also be deactivated.
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Zero-Tolerance Policy:
Coins.ph maintains a strict policy against scamming practices and any activities in contravention of our User Agreement. If there is reasonable suspicion of fraudulent activity, your account could be suspended.
How do I cash out the remaining funds from my deactivated account?
The cash out steps and processing time will vary based on the reason your account was deactivated. If your account has been deactivated, follow these steps:
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Check Your Email:
Look for any notifications from Coins.ph regarding your account status and instructions on how to proceed.
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Follow Instructions:
Adhere to any guidelines provided in the email or app notification.
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Contact Support:
If you need further assistance, reach out through the Coins app or use the Coins Support Form.
In some cases, and unless otherwise instructed by the authorities or for legal compliance, you will be requested to provide us with legal proof of identity, and a written request authorizing us to remit the remaining funds. Please note that we can only remit the funds to the account holder themselves.
Best Practices to Prevent Possible Deactivation
- Maintain transparent transaction history
- Use your account for legitimate purposes
- Keep personal information updated
- Use strong, unique passwords
- Enable two-factor authentication