If your account is limited or temporarily disabled, your Coins.ph account may not be able to do certain transactions like cashing in or sending money.
What can cause accounts to be limited or temporarily disabled?
Make sure to avoid the following scenarios to enjoy using our complete services:
1. OTPs from required credentials are not provided. Certain activities such as cashing out or changing registered email addresses / phone numbers may require 2 or more authentication codes such as below:
For this, you may need to bind your email address or mobile number. More on this at the following articles:
2. Verification level is not yet passed. At least Identity Verification is required to proceed with your transactions. Having trouble with your verification process? You may refer to the given Help Center article: How do I get my account ID and selfie verified? Kindly wait for our team to revert on your ID and Selfie verification.
3. Account cash in / out limits have been reached. Be sure that Peso and Crypto (in php value) transactions are within your remaining daily limits. Refer to the new verification and daily limits here:
| KYC Level | Daily Limits | Requirements | |
| Cash In | Withdrawal | ||
| Identity Verified | ₱500,000 | ₱500,000 | ID & Selfie Verified |
|
Enhanced Verified |
₱10,000,000 | ₱10,000,000 | Financial Documents** |
If you have reached your cash in and cash out limits, kindly wait 24 hours for your daily limits to be replenished.
Want to know what activities count towards your limits? Read more here: What transactions affect my cash in and cash out/withdrawal limits?
4. Unauthorized Access. If we suspect that someone else is using your account, we will temporarily limit your account for protection, and look into any possible fraudulent activity.
To avoid this, please always ensure that you protect your account.
5. If we suspect that the activities of a Coins.ph account violate our User Agreement, the account will be investigated by Coins.ph and suspended from the platform.
Please check your email linked to your account for instructions on how to retrieve full account activity.
If your account access has been limited and you have not received any instructions via email, you may contact us through the Coins app or complete our contact form here.