To receive XRP transfers in your Coins.ph wallet, you would always need to include the correct destination tag along with your hosted XRP wallet address (rU2mEJSLqBRkYLVTv55rFTgQajkLTnT6mA).
However, if you entered an incorrect destination tag or forgot to place your destination tag, please send us the following through this request form or through the Coins.ph app:
- Transaction hash or Hash Link of the incoming transfer;
- The sending wallet platform that you used, and
- Screen recording or Video from your sending platform's withdrawal history
Once you submit your message, you can expect a response from our team within 24 hours.