Please note that the wallet address that you see on your withdrawals (rNwUcrxYiTZ5cRAuEQVuQGDb7miaPRBVAd) is a separate address used by Coins.ph to send outgoing transactions on behalf of the customer.
To receive XRP deposits in your Coins.ph wallet, please make sure to use your hosted wallet address along with your unique destination tag - which can be found in your Coins.ph app.
If you have mistakenly sent funds to our internal sending wallet address (rNwUcrxYiTZ5cRAuEQVuQGDb7miaPRBVAd), this will be treated as an incorrect receiving address case. We may not be able to cancel it or change the transaction details due to its irreversible nature. This means that once the transaction is underway, Coins.ph may not be able to cancel or change the transaction details.
Double-check the recipient wallet address to ensure it was entered correctly. Mistakes in the wallet address can result in irreversible transfers. Refer to this guide to review your wallet address.
Note that all cryptocurrency transactions that pass through the blockchain are by nature final and irreversible - as such, we highly advise our customers to practice due diligence and input the correct information when conducting blockchain transfers.
Contact us through the Coins app or Coins Support Form should you need any further assistance.