If your Coins.ph account currently has 2FA enabled, and you’d like to transfer your authenticator app in your current device to your new device or phone, kindly refer to your authenticator’s corresponding guide below:
If instead you have lost access to your current device that has your authenticator app and thus cannot log into your Coins.ph account, you may refer to our following guide: Help! I lost access to my two-factor authentication codes and can't log in to my account.
If you have any more questions, you may contact us through the Coins app or leave us a message here.