If you just transferred crypto to Coins.ph, but it hasn’t appeared on your wallet, here are some things you can check:
1. Blockchain Confirmation Delay:
If your transaction is still being processed by the blockchain, it may take time to reflect in your wallet. Learn more about blockchain confirmation times here.
2. Incorrect Wallet Address:
Double-check the recipient wallet address to ensure it was entered correctly. Mistakes in the wallet address can result in irreversible transfers. Refer to this guide to review your wallet address.
If funds were sent to an incorrect wallet, you may see more in this article for crypto sent to wrong wallet addresses.
3. Incomplete Recipient Details:
If tokens requiring a Destination Tag was transferred to your wallet, was the inputted destination tag correct? If you need help with this, you may check this article if you placed an incorrect destination tag.
4. Unsupported Token:
Ensure that the token you’re transferring is supported by our platform. If not, your deposit may not go through. Check our token support policies here.
5. Unsupported Blockchain Network:
If the tokens were sent using an unsupported network, the transaction may fail. Find out which blockchain networks we support.
What to Do If Your Transfer Is Still Missing
If you've checked all of the above and still don't see your funds:
You may reach out including your transaction hash link so that our team can respond to your concern.