It’s extremely important to report any suspected instances of fraudulent activity. This will protect you and your account and will help us to resolve any concerns as quickly as possible.
What could constitute fraudulent activity:
- Unauthorized activity on your Coins.ph account
- Unauthorized transactions on your Coins.ph Virtual Card or Cash Card
- Stolen cash cards
- Fake Coins.ph emails or spoof websites
- Items not received or a potential fraudulent seller
- Participation in unlicensed investment schemes
Please follow the steps below:
Step 1: Report this to us
Step 2: Fill in our complaint form.
It’s very important that you fill this out so that we will not miss any relevant information that would help us in investigating the reported case. Please provide proof of payment, relevant information and screenshot of conversations or any other materials that would help us understand what happened. Once you have submitted the above information we will be investigating your concern and giving you an update within 3 business days.
Step 3: Report this incident to the authorities
Should you wish to pursue this case, including claiming any funds back, the next step would be to report this incident to the authorities. Coins.ph is a digital payments platform, and thus, we cannot provide dispute resolution recourse or refunds. Payments are powered by blockchain and are final and irreversible. In many cases, transactions go through instantly (without our intervention).
Please exercise vigilance when transacting online. Be wary of unauthorised and unlicensed investment schemes claiming to offer quick or guaranteed returns. Refer to our online article on how to avoid online investment schemes and scams. → link to the online article