How can I cash in via InstaPay?

For quick and convenient cash in from banks or other e-wallets, you can use InstaPay.

What is InstaPay?

InstaPay is an Electronic Fund Transfer (EFT) service that enables a customer of a participating BSP-supervised financial institution to transfer Philippine Peso funds from his account to an account in another participating BSP-supervised financial institution. The transferred funds are made available to the recipient in real-time.

Which banks or e-wallets can I use to cash in through InstaPay?

Banks and e-wallets that support InstaPay outgoing transfers are as follows:

*Has a daily limit of P50,000

These banks/financial institutions can initiate fund transfers to third-party institutions. Fees for each fund transfer are dependent on the sending bank.

How do I cash in to my Coins.ph account through InstaPay?

Before cashing in, please make sure that your Coins.ph account:

1. Is at least ID and selfie verified
2. Has a verified mobile number linked

If your Coins.ph account meets the requirements above, here's how you can proceed with cashing in through InstaPay:

1. Log in to your personal online/mobile banking or e-wallet account.
2. Find the option to send funds to a different bank.
3. Select “DCPay Philippines/Coins.ph” from the bank list and initiate the fund transfer. Please note that the following recipient information are as follows:
   • Account Name: Coins.ph Registered Name
   • Account Number: Coins.ph Registered Mobile Number
     • Tip: You may view these details in the sidebar menu of the Coins.ph app. See here at this Help Center article for a step-by-step guide. 

Note: Please make sure that you transfer an amount within your Coins.ph cash in limits.

When will I receive my cash in via InstaPay?

All InstaPay transfers are processed instantly. If your cash in is not credited to your Coins.ph account within 10 minutes, kindly reach out to our team through our Chatbot widget or Coins Support Form for assistance.

How much are the fees for cash ins via InstaPay?

There are no fees to receive funds via InstaPay to your Coins.ph account. However, the sending bank/e-wallet may charge fees for fund transfers to your Coins.ph account.

What are the minimum and maximum amounts I can cash in via InstaPay?

The minimum and maximum amount would depend on the ff:

• The minimum and maximum amount would depend on the ff:

  • Minimum - Banks and e-wallets have their own minimum transfer amount. The exact amount sent from your personal banking account/e-wallet (minus fees) will reflect on your Coins.ph wallet once your InstaPay transaction is completed.
    
    
  • Maximum - Most InstaPay transfers are capped at P50,000 per transaction. However, take note that there is a Daily Transaction Limit of P50,000 for the BDO option. Moreover, InstaPay transfers to your account will be subject to your Coins.ph cash in limits.

Note: You may initiate multiple InstaPay cash ins as long as it is within your Coins.ph cash in limits.

What happens if I entered the wrong account number for my InstaPay cash in?

Please be informed that all funds transferred via InstaPay are considered final. With this, customers must exercise extreme care in providing the recipient information and amount to be transferred. The amount will be credited real-time to the recipient information provided.

For any issues or concerns with your transaction, you may reach out to our support team through Contact us through our Chatbot widget or help@coins.ph.

For real-time updates on the outlet, please check our Status Page.