On the Coins app
1. Clicking the User icon found on the top left of the app.
2. Choose Identity Verification from the options.
3. Choose the Identity Verification level you need to complete (Identity Verification or Enhanced Verification).
4. Send the necessary verification documents and details.
5. After submission, wait for our confirmation. Once confirmed, your daily transaction limit has increased!
On the Coins website
1. Open the Coins.ph website and log in.
2. Click on the Account icon in the lower left corner of your screen, then select Identity Verification.
3. From there, choose the Identity Verification level you need to complete (Identity Verification or Enhanced Verification).
Please note that it may take up to 3 days for our team to process your Identity or Enhanced verification.
Verification Levels
Identity Verification
To reach this level, you must complete ID & Selfie verification. To complete the verification, make sure to submit from our list of acceptable IDs, and complete the Facial Recognition steps.
This information is necessary for us to provide you with a secure and personalized experience, to prevent fraud from occurring on our platform, and to comply with local regulations. We take your privacy very seriously.
Enhanced Verification
To reach this level, you must provide financial documents. Click here for a list of acceptable documents.
1. From Identity Verification option of your Account page, select Enhanced Verification.
2. Fill out the form with your details.
3. Submit the form and our team will review your request promptly.
Frequently Asked Questions
How long does it take for my transaction limits to refresh?
Daily limits refresh 24 hours after a transaction is made, while monthly and annual limits refresh based on specific time frames relative to previous transactions.
How do I track my current limits?
Check your remaining limits of your Coins account:
- Open Coins.ph account
- Tap Account icon
- View Limits & Verification
- Check Account Limits
Can I cash out more than my current limit?
If you want to make a larger transaction than your current limit allows, consider upgrading your verification level or waiting for your limits to refresh.
What should I do if my account verification is taking too long?
If you have not received confirmation within three days, contact Coins Support for assistance.