Your wallet has an assigned and unique wallet address. A wallet address is required for receiving funds from an external wallet.
With your Coins.ph wallet, you may send, receive, and hold funds in several currencies including Philippine Peso and the cryptocurrencies BTC, ETH, XRP, BCH, etc. (For the full list, see here).
Finding My Wallet Address
To see your wallet address, you can simply click the QR icon on the upper right corner of the app until you reach the "My Code" page.
Simply click the Receive currency button on top to select XRP or the cryptocurrency you plan to receive.
Kindly go through the important reminders for receiving each currency to avoid any losses.
It is important to note that wallet addresses are case-sensitive. This means changing even just one letter from uppercase to lowercase (ex. changing a "G" into a "g") will turn it into a different address entirely.
BTC Wallet Address
Your Bitcoin wallet address may only receive BTC.
This address consists of up to 34 random digits (consisting of numbers and letters, both uppercase and lowercase). Here's an example of a Bitcoin wallet address: 13BE7m4GnGAbdxfzrTgaV9wYmHkGbrarAP
XRP Wallet Address
With XRP transactions, please be advised that Destination Tags may be a necessary requirement to proceed.
To get your unique Destination Tag, click on the receive button of your XRP wallet to view and copy this.
BCH Wallet Address
Your Bitcoin Cash wallet address may only receive BCH (BCHN).
Kindly note that your BTC and BCH wallet addresses are not interchangeable. If your wallet address is incorrectly used, this may result to a cross-chain deposit which may result to permanent loss of your funds.
ETH Wallet Address
Your Coins.ph Ethereum wallet address is a smart contract wallet, and it supports receiving funds sent using smart contracts. Your wallet may only receive ETH and supported ERC-20 tokens sent through the ETH network (i.e. these are viewable on Etherscan).
If a different kind of currency or token is sent to your wallet address, this would likely mean that your funds are permanently lost.
For the updated list of Supported Tokens and Networks on Coins.ph to which you can receive cryptocurrency, check this article here.
Should you need assistance from our team, feel free to send us a message through the Coins app or Coins Support Form, preferably including the transaction hash of your incoming transfer.