Verifying your account to increase your transaction limits is easy. Simply go to the Identity Verification page in the web browser, or if you’re using the app, choose Identity Verification from the menu after clicking the User Icon on the top left. From there, choose a verification step to complete.
Please note that it may take up to 3 days for our team to process your level 2 or level 3 verification.
Cash in limits based on account verification level:
| Verification Level | Description | Daily Cash In Limit (PHP) | Monthly Cash In Limit (PHP) | Annual Cash In Limit (PHP) |
| 1 | Complete Basic Information | 2,000 | 50,000 | 50,000 |
| 2 | ID and selfie verified | 100,000 | 2,000,000 | 20,000,000 |
| 3 | Address verified | 400,000 | 5,000,000 | 50,000,000 |
Withdrawal* limits based on account verification level:
| Verification Level | Description | Daily Withdrawal Limit (PHP) | Monthly Withdrawal Limit (PHP) | Annual Withdrawal Limit (PHP) |
| 1 | Complete Basic Information | 0 | 0 | 0 |
| 2 | ID and selfie verified | 600,000 | 12,000,000 | 120,000,000 |
| 3 | Address verified | 5,250,000 | 105,000,000 | 1,050,000,000 |
*Withdrawal limits are a combination of Peso and crypto limits. Any outgoing Peso or crypto transactions will count towards withdrawal limits.
Peso Cash Out limits based on account verification level:
| Verification Level | Description | Daily Cash Out Limit (PHP) | Monthly Cash Out Limit (PHP) | Annual Cash Out Limit (PHP) |
| 1 | Complete Basic Information | 0 | 0 | 0 |
| 2 | ID and selfie verified | 100,000 | 2,000,000 | 20,000,000 |
| 3 | Address verified | 400,000 | 5,000,000 | 50,000,000 |
Your Peso Cash Out limits will be counted toward your withdrawal limits. However, if you reach the Peso cash out limits, you will have to wait for the amount to refresh based on daily, monthly, and annual usage.
Level 1
Once you sign up and complete your Basic Information as well as confirm your email address or mobile number, your account is at Level 1 by default. Your limits are at 2,000 PHP per day for cash ins, and you cannot make any withdrawals or cash outs.
If you did not receive your verification email or SMS, make sure to click Resend.
Level 2
To reach Level 2, you must complete ID and selfie verification.
To complete the selfie verification, make sure to take a photo of yourself while holding up your ID.
For a list of acceptable IDs, click here.
This information is necessary for us to provide you with a secure and personalized experience, to prevent fraud from occurring on our platform, and to comply with local regulations. We take your privacy very seriously.
Level 3
To reach Level 3, you must have your account address verified. For a list of acceptable documents, click here.
If you have further questions, you may contact us through the Coins app or leave us a message here.