Since your Coins.ph account is personal and non-transferable, you are only allowed to have one account as stated in our User Agreement.
My old account is not ID and selfie verified
If your old account is not ID and selfie verified, there is no need to delete the other account. You can choose which account you would like to use permanently. Once you have chosen, you can proceed with verifying your ID and selfie. Here’s how to do it!
My old account is ID and selfie verified
If your old account is already ID and selfie verified, you would have to use that since your information has already been provided. Moreover, having your account verified allows you the capability of cashing out your funds from your wallet.
If your old account is already ID and selfie verified, but are experiencing either of the following:
- Losing the sim card linked to your verified account;
- Losing access to the email address linked to your verified account; or
- Don’t remember whether your old account is ID or selfie verified,
please send us a message at [email protected] with your email address and phone number so we can assist in checking or regaining access to your account.
If you have more inquiries, don’t hesitate to reach out to us at [email protected]