Losing access to your Coins.ph account can be frustrating, but recovering it doesn't have to be complicated. Whether you've forgotten your login details or lost access to your registered email or mobile number, this guide will walk you through the steps to regain control of your account.
Account Recovery Options
Method 1: Self-Help Account Recovery
If you've lost access to your mobile number or email address, Coins.ph offers a straightforward self-help recovery process:
1. Access the Login Page
- Navigate to the Coins.ph login screen
- Look for the "Need help?" option above the login fields
2. Select Your Specific Issue
- Choose "Lost my phone number" or "Lost my email"
- Provide the contact information you can no longer access
3. Verification and Update
- Enter the details associated with your existing account
- Be prepared to verify your identity through additional steps
- Have your new mobile number or email ready for updating
Method 2: Contacting Coins.ph Support
If you’re unable to recover your account through these steps, contact Coins Support directly for further assistance.
Verification Process
To protect your account, Coins.ph will conduct a thorough identity verification:
- You may be asked to fill out a form
- A video call verification might be required
- Be prepared to provide details that confirm your account ownership