Keeping Your Account Active
If you’re not using your account, you don’t necessarily need to deactivate it. You can simply log out and leave your account as is. However, be aware that maintenance fees may apply to accounts that remain inactive for 12 months or longer.
Deactivating Your Account
If you decide to deactivate your account, follow these steps:
1. Contact Support: Reach out to Coins Support.
2. Response Time: Expect a response within 24 hours. They will guide you through the necessary consent and details required for deactivation.
3. Final Notification: Once your account has been successfully deactivated, you will receive a notification confirming this action.
Important Considerations
Funds in Your Account: Before deactivating your account, ensure that you transfer any remaining funds out of your account. After deactivation, you will not be able to access these funds.
Deletion of Account Data: In compliance with local regulations, Coins.ph is required to retain customer records for at least five years from the date of deactivation. However, rest assured that no one will have access to your data once your account is deactivated.
Reactivating Your Account
If you wish to reactivate your account in the future, a separate reactivation process will be required. This typically involves contacting customer support again.