If you are not actively using your account, you may leave your account on as is and there is no need to have it deactivated. You may just keep your account logged out. However, kindly take note that there are maintenance fees charged to accounts that are inactive for at least 12 months.
However, if you would like to proceed, here is a general flow of what to expect with the account deletion process.
Please note that the Coins.ph account deletion process begins with the account deactivation. To proceed, see the next steps below:
1. Contact us through the Coins app or Coins Support Form, and select the Concern Type "Account Access" and choose "I want to delete my account".
2. Within 24 hours, our team will respond to your message. You will be asked to provide necessary consent and comply with the necessary details and processes.
3. Upon valid completion, you will be notified of your account having been successfully deactivated.
Please be advised that if you still have funds in your account, you would need to transfer out the funds from the account, as after your account deactivation, no funds will be payable to you.
Deletion of Account Data
In compliance with local regulations, financial institutions such as Coins.ph are required to keep customer records for at least 5 years from date of deactivation. Please be assured that once your account is deactivated, no one will be able to access this. A separate reactivation process will take place in case you wish to access your account in the future.