If you're experiencing issues logging into your Coins.ph account due to a Recaptcha Failed error, this error typically arises from specific conditions related to your app installation or device settings.
What Causes the Recaptcha Failed Error?
The Recaptcha Failed login error is caused by either of the following:
-
Incorrect Recaptcha
Kindly ensure to answer the reCAPTCHA correctly and within 2 minutes to log in successfully.
-
App Installation Source
The Coins.ph app must be downloaded directly from the Google Play Store. If it was installed from a third-party source, you may encounter this error.
-
Outdated Google Play Services
If your device's Google Play Services are not updated, it can lead to verification issues.
How to Fix the Recaptcha Failed Error
Follow these steps to troubleshoot and resolve the Recaptcha Failed error:
1. Download the App from Google Play Store:
- Ensure that you have the official Coins.ph app installed from the Google Play Store.
- If you previously downloaded it from another source, uninstall it and reinstall it from the official store.
2. Update Google Play Services:
- Go to your device's Settings.
- Navigate to Apps or Application Manager.
- Find Google Play Services and check for updates. If an update is available, install it.
3. Use the Coins Website:
- If you're still having trouble, try logging in through a web browser by visiting Coins.
4. Clear Browser Cache (if using a browser):
- If you are accessing Coins.ph via a browser, clear your browser's cache and cookies. This can help resolve any lingering session issues.