Processing time for ID and Selfie submissions and Address verification is within 3 days. If you recently submitted a new ID or address document, the processing time will count from the time of your latest submission.
You will receive an email or SMS notification as soon as it has been processed.
Things to note:
- ID and Selfie submissions are processed together. Kindly make sure to submit both ID and Selfie for our team to be able to verify your submissions. For a complete list of Valid IDs accepted, visit here.
- We may only process your Level 3 - Address verification submission after you are Level 2 - ID and Selfie verified. For a complete list of documents you can use for Level 3 verification, check them out here.
- You may already cash in, buy load, and pay bills while waiting for your verification.
For more information, see our tips to get your account verified.