If you've submitted your ID and selfie for verification on Coins.ph, you might be wondering how long it will take for your account to be verified. Understanding the verification process can help you manage your expectations and plan your transactions effectively.
Processing Time for Submissions
Processing time for ID and Selfie, and Proof of Income verification may take up to 3 days. If you recently submitted a new ID or address document, the processing time will count from the time of your latest submission.
Notification: You will receive an email or SMS notification as soon as it has been processed.
Important Steps for Successful Verification
1. Submit Both ID and Selfie
- Ensure that you submit both a valid ID and a clear selfie. Both submissions are processed together, so it's crucial to provide them simultaneously.
- Refer here for a complete list of valid IDs accepted.
2. Enhanced Verification
- Your Enhanced Verification submission can only be processed after you have completed the ID and selfie verification. Check the list of documents needed for Proof of Income verification.
3. Continue Using Your Account
- While waiting for your verification, you can still cash in, buy load, and pay bills using your Coins.ph account.
Common Verification Challenges
Potential Submission Issues
- Unclear document images
- Mismatched information
- Expired identification
- Poor image quality
Recommended Submission Tips
- Use high-resolution camera
- Ensure proper lighting
- Submit clear, non-blurred images
- Double-check document details
For more information, see our tips to get your account verified.