Processing time for ID submissions and Address verification is within 3 days. If you recently submitted a new ID or address document, the processing time will count from the time of your latest submission.
You will receive an email notification as soon as soon as it has been processed.
Things to note:
- ID and selfie submissions are processed together. Kindly make sure to submit both ID and selfie for our team to be able to verify your submissions.
- We may only process your level 3 address verification submission after you are level 2 ID and selfie verified.
- You may already cash in, buy load, pay bills, and buy game credits while waiting for your verification. You may also send and receive funds in your account (within your account limits).
For more information, see our tips to get your account verified.
If you have further questions, you may contact us through the Coins app.