Our website/app asks for explicit permission from you to receive data from the camera on your device as shown through a pop-up on your browser.
If you received this error while trying to submit a Selfie Verification, it means that your browser blocked our website/app from accessing your camera.
This may have happened because of the following:
- You might have accidentally clicked the reject button when the camera permission pop-up appeared on your screen;
- Your browser might have automatically blocked the camera; or
- You may have an app or browser extension installed that automatically blocks camera access.
To grant the necessary permissions on your mobile device, please follow the instructions provided:
For Android:
When taking your selfie verification, you will be prompted to allow Coins.ph to access your device's camera. When this happens, simply click on Allow and you will be able to take your selfie.
For iOS:
When taking your selfie verification, you will be prompted to allow Coins.ph to access your device's camera.
When this happens, click on Open Settings and you will be directed to your device's settings for the Coins.ph app. Simply click on the icon on the right side of Camera and make sure it is green.
This will allow the Coins.ph app to access your camera.
For Web Browser:
To grant the necessary permissions on your browser, please choose the browser you are using and follow the instructions provided in the following links:
How to grant camera access on a Firefox browser
How to grant camera access on a Chrome browser
If you have further questions, you may contact us now through the Coins app or leave us a message here.
