To comply with Philippine regulations and secure your account, a valid ID is required for identity verification. The following government-issued IDs are accepted:
- Passport
- Driver's License
- Social Security System (SSS) Card (date of birth must be visible on the ID)
- Professional Regulation Commission (PRC) ID
- Postal ID
- Unified Multi-Purpose ID (UMID)
- Philippine Identification System (PhilSys) ID
- Voter's ID
In case of name changes due to marriage or other reasons, kindly provide supporting documents, such as your original PSA/NSO issued marriage certificate.
Please note that our platform is accessible only for individuals aged 18 and above.
As our platform follows standards to ensure that accounts are personal and non-transferable. As such, only valid IDs under your name will be accepted.
For additional verification tips, refer to this article to getting your account verified successfully
What if I do not have any of the acceptable IDs?
If you do not have a valid ID from the list above, we cannot proceed with account verification.
Note: Even if you are unable to complete ID and Selfie verification, you can still access services such as Buy Load, Pay Bills, and Cash In.
For inquiries regarding your available IDs, feel free to reach out to us for further assistance.