Account security is at the top of our priority. In case you forgot your password, we have provided the easy steps below to retrieve your Coins.ph account:
1. On the login page, click Forgot Password.
2. You will then be redirected to the web page of Coins.ph.
3. Provide the mobile number linked to your account. For security purposes, password reset codes are sent to your SMS by default. However, if there is no mobile number linked to your account, click the "I don't have a phone number linked to my account" and provide your email address instead.
4. Go back to the login page, and input the 6-digit verification codes sent to your mobile number or email address (better to check your Spam or Promotions folder as well).
5. Provide a new password for your account. A good password must be at least 10 characters and contain:
- at least 1 lower case letter [a-z] and
- at least 1 upper case letter [A-Z] and
- at least 1 numeric character [0-9] and
- at least 1 special character: ~`!@#$%^&*()-_+={}[]|\;:"<>,./?
Do not share your password with anyone and make sure to note down your password to avoid losing access to the account.
You can also visit this article for more tips on how to keep your Coins.ph account safe.
If in case you lost access to your mobile number or email, you may send us a message here for further assistance from our team.
