Account security is at the top of our priority. In case you forgot your password, we have provided the easy steps below to retrieve your Coins.ph account:
1. On the login page, click "Forgot Password?" found under the left side of the password field.
2. You will then be redirected to the web page of Coins.ph.
3. You may select to provide the mobile number or email address linked to your account. To toggle this, click the statement "I don't have a phone number linked to my account" or " I don't have an email address linked to my account". The One-time Code will be sent to the corresponding number or email that you input.
4. Input the 6-digit verification codes sent to your mobile number or email address (better to check your Spam or Promotions folder as well).
5. Provide a new password for your account. A good password must be at least 9 characters and contain:
- at least 1 lower case letter [a-z] and
- at least 1 upper case letter [A-Z] and
- at least 1 numeric character [0-9] and
- at least 1 special character: ~`!@#$%^&*()-_+={}[]|\;:"<>,./?
Do not share your password with anyone and make sure to note down your password to avoid losing access to the account.
You can also visit this article for more tips on how to keep your Coins.ph account safe.
If in case you lost access to your mobile number or email, you may send us a message here for further assistance from our team.
