Having multiple Coins.ph accounts can be confusing, especially since the platform allows only one verified account per user. Here’s how to manage your accounts effectively.
Understanding Coins.ph Account Policy
Personal and Non-Transferable: Each Coins.ph account is personal and cannot be transferred to another user. And according to the User Agreement, you are only permitted to maintain one verified account.
My Old Account Is Not ID and Selfie Verified
If your other account has not undergone ID and selfie verification:
- No Need to Delete: You do not need to delete this unverified account.
- Choose Your Preferred Account: Decide which account you want to keep and use permanently.
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Verify Your Chosen Account: Proceed with verifying your ID and selfie for the selected account. Here’s how:
- Log in to your chosen account.
- Navigate to the verification section.
- Follow the prompts to submit your ID and take a selfie.
My Other Account Is ID and Selfie Verified
If your other account is already verified:
- Use the Verified Account: You must continue using this account since it has already been approved.
- Cashing Out: Having a verified account allows you to cash out your funds without issues.
What If You Encounter a "Duplicated Account Detected" Message?
If you receive this message after attempting Identity verification:
- Visit the Help Center: Check out our Help Center article for options regarding duplicated accounts.
Can I consolidate my funds from my multiple accounts?
Yes! Our team would be glad to help with consolidating your funds. You will have to complete verification steps to assure the safety of your account and funds. Once complete, your funds will be transferred to your verified account.
Issues Accessing Your Account
If you experience login problems due to:
- Lost SIM Card: If you’ve lost the SIM card linked to your verified account.
- Lost Email Access: If you can’t access the email associated with your verified account.
- Uncertainty About Verification Status: If you’re unsure whether your old account is verified.
You can regain access by contacting Coins Support. Provide any email address or mobile number you remember for assistance.
Frequently Asked Questions
Can I transfer my phone number or email address to my other account?
Our team will be glad to help with this request to apply your preferred email or number to your verified account. As a security measure, please expect some verification steps to confirm your identity before any changes to your account are made.