One of Coins.ph’s partner lending platforms is TALA. Lending platforms allow you to send your loan directly to your Coins.ph account from where you can cash out your funds.
However, if you use a mobile number with TALA different from the number you linked to your Coins.ph account, your loan will be sent to that number and not your Coins.ph account.
There’s no need to worry though! You may still easily claim your loan and send the funds to your verified Coins.ph account by changing the mobile number on your account to match the number you used on TALA. Please note that phone verification takes 72 hours.