We may ask you to update your Coins account information in certain instances such as:
- The ID you submitted for verification is already expired
- Some details may already be out of date
Making sure that your account information is up-to-date helps in keeping your account safe and ensures you always receive important reminders and advisories. This also allows you to continue enjoying our services without interruptions
How do I update my Coins account information?
If you receive a notification to update your account, simply prepare a valid government-issued ID (see full list of accepted IDs here) and follow these steps:
Step 1: Click the notification and Submit info
Open your Coins app and tap ‘Submit Info’ on the yellow notification.
You may also find the "Submit document" prompt on the Identity Verification screen
Step 2: Confirm your Personal Details
You will see your full name and birth date registered to your account. Carefully check all details such as spelling and dates. If these are correct, click Confirm.
Step 3: Submit a photo of your updated valid ID
After you submit your valid ID, our team will review your submission within one (1) business day. You will receive an email and a notification in the app once your submission has been processed.
Once the review is complete, and accepted, you should be able to retain your verification level and account limits.