If your Identity Verification submission was rejected on Coins.ph, it can be frustrating. However, understanding the reasons behind the rejection and knowing how to address them can help you successfully complete your verification.
Common Rejection Reasons for ID and Selfie
Document Quality Issues
- Blurry or unclear images
- Partial or cut-off ID
- Presence of glare or shadows
- Screen captures instead of actual photos
Information Mismatch
- Name discrepancies
- Incorrect Date of birth
- Mismatched selfie compared to ID photo
- Duplicate account detection
Unsupported Documentation
- Invalid ID type
- Expired identification
- Unrecognized ePhil ID QR code
How to Resolve ID Rejection
1. Check Verification Status:
- Visit the Identity Verification page in your Coins.ph account to see the specific reason for your rejection.
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On the Coins App |
On the Coins Website |
2. Follow the Guidelines:
- Review the rejection reason provided to understand what needs to be corrected.
3. Resubmit Your Documents:
- Click Try Again to upload a corrected valid ID and selfie. Make sure they meet all requirements.
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On the Coins App |
On the Coins Website |
4. Processing Time:
- Once submitting both valid ID and selfie verification, processing time will take up to 3 days. You may check our app, website, or your email notifications for updates.
- If you have an email address linked to your account, you will also receive email notifications on your valid ID verification. If it is not in your inbox folder, check your Promotions folder.
Best Practices for Successful Verification
Document Photography Tips
- Use natural, even lighting
- Capture full document without cutoffs
- Ensure high-resolution image
- Minimize background distractions
Personal Photo Guidelines
- Use a recent, clear selfie
- Match facial expression to ID photo
- Avoid accessories blocking facial features
- Use neutral background
Information Guidelines
- Ensure consistent personal information
- Submit only accepted valid IDs
Frequently Asked Questions
Can I use a school ID for verification?
No, school IDs are not accepted for verification purposes on Coins.ph.
What if my ID is repeatedly rejected?
Visit our tips to get your account verified easily. Contact Coins.ph support for personalized assistance.